Yes. Eligible assessments are carried out at your home, office or another convenient address in Bangalore, and the findings are explained to you at the location.

We aim to assign a technician within about two hours, subject to your location, technician availability and the type of service required.

Doorstep visits start at ₹550. If the assessment leads to a service or a component change, that work is quoted separately and only starts once you approve it.

The brand and full model number, what the laptop does now, when the behaviour started, and anything that changed before it such as a fall, liquid contact, a power event or a software update.

Yes. For eligible doorstep services the applicable work is performed at your location, in front of you, rather than taken away.

Sometimes. Thermal cleaning, storage headroom and configuration changes resolve some cases, while others need more memory or a faster drive. The assessment establishes which applies before anything is quoted.

Each finding is listed separately with its own cost, so you can decide what to proceed with. You are never asked to approve the whole list to get a single item done.

Limited coverage may be available for eligible services and supplied components. The duration and terms vary by product, so the applicable warranty is stated in your quote before you approve it.

Some faults, particularly board-level ones, need workshop equipment. If that is the case, the technician explains what was established, what remains unknown and what the next step would involve before you decide.

No. You receive the finding and the quote, and the decision is yours. Nothing is ordered or opened up beyond the assessment without your approval.